Guest Experience Supervisor

Job Description

• Ensure the guest experience meets or exceeds all the Auberge / Forbes quality and service standards from Check-in to Check-out. This includes but is not limited to;
• Supervise all necessary documents that have been prepared by the hosts, such as registration cards, spa treatments, and restaurant confirmation, as well as any other item that may support efficient and timely check-in/out processes.
• Ensuring that the team is updating any Guest preferences (i.e. Bespoke Options and/or Experiences, Room specifics) are recorded on the guest history page and are well introduced to the appropriate departments for follow-up.
• Audit the check in process: escorting guests to their room, Restaurants, Spa, etc.
• Making sure of the prompt and tactful response to any Guest complaint that may arise.
• Supervise the constant training for the PBX, Guias and Itinerary Designer team making sure their understanding
• ...