Job Description
Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services.Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction.Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship.Coordinates, organizes and supervises the front office operation.Displays a full and comprehensive knowledge of the ships facilities, ports of call and services.Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.
Requisitos
Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment.Excellent fluent English (verbal and written). This includes the ability to give and rece...