Location
Tegalalang
Job Type
Full-time
Posted
July 14, 2026
Job Description
Guest Relations Officer (GRO)
Location: Mason Elephant Park & Lodge, Taro – Gianyar, Bali
The Guest Relations Officer (GRO) is responsible for delivering exceptional guest experiences across all Mason facilities and attractions, including Mason Elephant Park, Mason Elephant Lodge, Restaurants, Gallery, and all related activities and services. This role serves as the primary point of contact for guests, ensuring their needs are met, concerns are resolved promptly, and every interaction reflects Mason’s commitment to outstanding hospitality and memorable experiences.
- Diploma or Bachelor's Degree in Hospitality Management, Tourism, Public Relations, Communications, or a related field.
- Minimum 1–2 years of experience in Guest Relations, Front Office, Guest Services, Customer Experience, or a similar hospitality role.
- Experience in a hotel, resort, tourist attraction, theme park, or destination hospitality e...