Guest Service Agent

Job Summary

We are seeking a friendly and professional Guest Service Agent to join our team in Sharjah, United Arab Emirates.

Responsibilities

• Organize, confirm, process, and conduct all guest check‑ins/check‑outs, room reservations, requests, changes, and cancellations.
• Secure payment; verify and adjust costs, balance queries, zero balances, creditors, and intake of goods for meetings as needed.
• Supervise front‑desk staff and maintain a clean, well‑maintained working area.
• Greet and welcome guests in a friendly, courteous, and professional manner.
• Process lounge access using airline systems, membership cards, boarding passes, and related verification.
• Handle incoming calls, emails, and general inquiries efficiently.
• Assist in the setup and breakdown of events, ensuring all equipment and supplies are available and organized.
• Ensure cleanliness and hygiene of guest rooms, common...