Guest Services Associate

Marriott · Ottawa, Canada, Canada

Location
Ottawa
Job Type
Full-time
Posted
May 31, 2026

Job Description

**Additional Information** Open Availability, Flexible Shift Preferred, Bilingual (FR/EN) preferred
**Job Number** 26058851
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada, K1N 9H4
VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20Ottawa%2C%2011%20Colonel%20By%20Drive%2C%20Ottawa%2C%20ONT%2C%20Canada%2C%20K1N%209H4)
**Schedule** Part Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $25.61-$25.61 per hour

**POSITION SUMMARY**

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track ro...

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