Guest Services Representative

Hendrick Automotive Company · Kansas City, MO, United States

Location
Kansas City
Job Type
Full-time
Posted
July 16, 2026

Job Description

Hendrick Lexus North (Kansas City)


Location: 9300 NW Prairie View Rd, Kansas City, Missouri 64153


Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.


Supervisory Responsibilities: This job has no direct supervisory responsibilities.


Essential Duties and Responsibilities include the following:

+ Performs opening and closing Guest Services procedures.

+ Answers incoming phone calls in a courteous, prompt, and professional manager.

+ Directs phone calls to the appropriate person

+ Takes accurate messages.

+ Directs customers to the appropriate person or department.

+ Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.

+ Tracks and filters all incom...

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