Hands-On Technical Support Engineer for SaaS Client Experience

Step into the role of a Technical Support Engineer and revolutionize client interactions with cutting-edge SaaS technology. Tackle complex challenges and assist users in a flexible hybrid working environment.

This position combines technical know-how with client engagement to ensure seamless interactions with our world-class automation platform. You’ll provide personalized support, collaborate with product teams, and enhance AI chatbot effectiveness. An understanding of web technologies and a knack for problem-solving are essential.

Key Responsibilities:
• Communicate effectively with clients via chat and phone
• Resolve inquiries from initial contact to final resolution
• Become knowledgeable about the platform’s features
• Work with product teams to improve user experience
• Train the AI chatbot to efficiently handle client queries

Requirements:
• 2-3 years in technical support or similar roles
• Basic k...