Head of Service Delivery

About Our Client Our client is a global financial services firm providing outsourced solutions to investment banks, private equity funds, hedge funds, asset managers, and corporate finance teams. With a strong presence across India, the US, and Europe, the firm delivers high-value services spanning investment research, fund administration, transaction advisory, and complex financial operations. Job Description - Lead end-to-end delivery of capital markets and alternative investment operations - Oversee large teams across trade support, fund administration, reconciliation, and client reporting - Drive operational excellence, SLA governance, and risk & compliance adherence - Own P&L performance, cost optimization, and margin improvement initiatives - Lead business transitions, migrations, and transformation programs - Partner with global stakeholders including investment banks, asset managers, and PE clients - Develop scalable operating models leveraging automation and process re-enginee...