Help Desk Analyst

Job Title

Help Desk Analyst

Alternate Locations

2031 Nelson Miller Pkwy, Louisville, Kentucky 40223
10585 N Meridian St. Third Floor, Indianapolis, Indiana 46290

Full-time/Part-time

Full-time

Job Description

Bastian Solutions is looking for a Help Desk Analyst to support our internal employees. The ideal person will be energetic, friendly and have a passion to help our teams in any IT issues. This position will be based in either Louisville, KY or Carmel, IN.

Job Summary

This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics including but not limited to:

Provide remote and on-site desktop support for company users and computers.

Intermediate support of Windows 10/11

Intermediate support of Apple/iOS and Android phones

Intermediate Microsoft Office 365 A...