Help Desk Coordinator

The Help Desk Coordinator will be responsible for managing and supporting the help desk operations, ensuring efficient resolution of technical issues and providing excellent customer service.

• Oversee daily help desk activities and staff management.
• Coordinate ticketing system and track issue resolution.
• Provide technical support and troubleshooting assistance.
• Develop and maintain help desk documentation.
• Train and mentor help desk staff.
• Collaborate with IT teams to improve service delivery.

The ideal candidate will possess a blend of technical and interpersonal skills, along with a strong educational background.

• Technical support experience.
• Help desk software knowledge.
• Network troubleshooting skills.
• Customer service orientation.
• Problem-solving abilities.
• Effective communication skills.