Location
Washington Highlands, District of Columbia
Job Type
Full-time
Posted
May 10, 2026
Job Description
Help Desk Manager - Custom Support Manager
Washington, DC
Pay From: $115,000 per year
MUST:
Eligible or active DoD Secret clearance
Experienced Help Desk Manager/ Tier II Team
8+ years of professional experience in the IT support field
6+ years of experience managing or Leading Help desk or IT support teams
Proven track record of providing Leadership and technical training to team members
Experience of managing a team of 20+ candidates
Experience with ServiceNow Ticketing is required
Strong communication skills both written and verbal
Strong interpersonal skills and proven ability to manage a team in a professional setting
Highly organized and a proven ability to multi-task
Current MCP or higher Microsoft certification or active Google IT Support Certification
Able to take and pass HDI certification (Ex. Support Center Ma...
Washington, DC
Pay From: $115,000 per year
MUST:
Eligible or active DoD Secret clearance
Experienced Help Desk Manager/ Tier II Team
8+ years of professional experience in the IT support field
6+ years of experience managing or Leading Help desk or IT support teams
Proven track record of providing Leadership and technical training to team members
Experience of managing a team of 20+ candidates
Experience with ServiceNow Ticketing is required
Strong communication skills both written and verbal
Strong interpersonal skills and proven ability to manage a team in a professional setting
Highly organized and a proven ability to multi-task
Current MCP or higher Microsoft certification or active Google IT Support Certification
Able to take and pass HDI certification (Ex. Support Center Ma...