Help Desk Support Specialist

Getronics · Brussels, Brussels, Belgium

Location

Brussels

Job Type

Full-time

Posted

June 03, 2026

Job Description

As a service desk operator, you’ll be the first point of contact for computer users who’ve got problems or need assistance. You may be working for an information technology company helping its customers, or as part of an internal service desk team supporting other employees. Either way, you’ll be helping users to continue working efficiently and increasing satisfaction levels
Main Job Duties and Responsibilities
respond to requests for technical assistance in person, via phone, chat or email
diagnose and resolve technical hardware and software issues
research questions using available information resources
advise user on appropriate action
follow standard help desk procedures
log all help desk interactions
administer help desk software
follow up with customers and users to ensure complete resolution of issues
redirect problems to correct resource
identify and escalate situations requiring...
        

Ready to Apply?

Submit your application for Help Desk Support Specialist at Getronics

Apply Now