Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to join a team in California in a contract capacity with the potential for a permanent role. This role focuses on delivering day-to-day technical assistance for end users, supporting core Microsoft workplace tools, and ensuring issues are resolved efficiently. The ideal candidate is customer-focused, organized, and comfortable handling a mix of desktop support, account administration, and ticket-based service requests.

Responsibilities:
• Deliver front-line technical support for Microsoft 365 applications, including user access assistance, password support, and routine workstation issue resolution.
• Troubleshoot remote access and desktop support concerns, identifying when matters should be advanced to senior-level technical resources.
• Maintain accurate service records and monitor issue progress through ConnectWise ticketing workflows.
• Perform user administration tasks within Active Directory an...