Helpdesk Customer Support - Training Manager

Qualifications:

Experience

• At least 2 years of professional experience in backend product support, ad tech engineering support, technical integrations, or a related technical operations role.
• Experience in SaaS, especially with API-first platforms, multi-tenant architectures, and platform lifecycle management.
• Proven growth into leadership roles such as team lead, training manager, or senior technical enablement.
• Strong background in creating or expanding training programs, managing trainers, and ensuring curriculum quality in technical, SaaS, or digital advertising environments.

Technical Skills

• SQL & Data Analysis: Demonstrate your expert-level SQL skills, mastering multi-table joins, window functions, CTEs, subqueries, aggregations, and fine-tuning query performance to deliver top-notch results.

• APIs, Server-Side Tra...