Helpdesk Operator

Mitie · Craigavon, Northern Ireland, United Kingdom

Location
Craigavon
Job Type
Full-time
Posted
June 05, 2026

Job Description

Better places, thriving communities.



Job Title: Helpdesk Operator


Shift Pattern: Monday-Friday, 9am-5pm


Pay Rate: £13.45 p/h


What is in it for you?

  • A competitive salary

  • A friendly and supportive team

  • Training, career development & progression

  • Overtime opportunities

  • A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.

  • Free on-site parking
  • Job Description:


    Communicating with Fire and Security Engineers / Regional service Managers


    Emails & Call handling


    Over seeing & Scheduling Engineer workload up to 30 days in advance via Cash and IFS


    Meeting Service Levels (SLAs)


    Following management instructions


    Communicating with Multiple Helpdesks to ensure we are delivery customer service & to resolve an...

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