Job Description
We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, MexicoNTT DATA, Inc. currently seeks a Help Desk Senior Associate - Full TimeLocation: RemoteRequirements: - Availability to work 45 hours per week - Advanced English & Require French Language- Looking to work in IT Environment- 6 months of experience in Customer ServiceWe Offer:- Competitive salary- Grocery Tickets - 12% of base salary- 30 days of christmas bonus- 12 days of vacations- 50% Vacation bonus- 5 personal days per year- Medical insurance (You and your family)- Life insurance- Dental Insurance- Discounts with selected Optics- Opportunity to grow in the companyActivities- General L1 support for hardware and MS Office packages- Answer technical support calls providing and escalating to other support groups- Document troubleshooting steps and detailed description of the customer incidents and requests- Applies diagnostic techniques to identify problems, investigate causes and recom...