Helpdesk Senior Associate-ITSM

JOB DESCRIPTION

Req ID: 374555 

We are currently seeking a Helpdesk Senior Associate-ITSM to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Position's General Duties and Tasks:

• Answers the customers' contacts via agreed channels and record reported issues.• Identifies issues, apply fixes and investigate root causes using processes & industry knowledge• Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail• Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance• Acts as coach & an escalation point for less experienced colleagues• Ideally University education, preferably technical degree or Microsoft certifications• Experience working on Microsoft Operating Systems local & Office (Office and Remote) administration and Microsoft Office family applications is a plus• Experience of providing Office (Office and Remote) IT supp...