Helpdesk Support Engineer

We are seeking a motivated HelpDesk Support Engineer to join our dynamic operations and support team.

• Government Project
• Hybrid Work Arrangement
• Up to $4,500 + AWS

• Log, track, and manage support tickets through to resolution, ensuring SLAs are met
• Triage incoming issues, categorised by priority and platform, and escalates complex technical matters to the L2/AMS team as appropriate
• Coordinate with L2 and technical teams to ensure smooth handover and follow-through on escalated issues
• Communicate clearly with end users on issue status, resolution timelines, and workarounds
• Maintain support documentation, runbooks, and knowledge base articles
• Support recurring governance and compliance activities across platforms

• Min 2 years of experience in IT helpdesk, application support, ...