OPUS IT Services Pte Ltd · singapore, singapore, Singapore
Location
singapore
Job Type
Full-time
Posted
May 24, 2026
Job Description
Job Scope
Provide 1st level troubleshooting to customers.
Respond to customers calls in a professional and courteous manner
Draft professional emails to respond to customers' enquiries
Follow call script processes to answer incoming calls, emails, etc
Generate reports using Excel
Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers
Requirements
Nitec / Diploma in Information Technology or Computer Studies or equivalent
At least 1 year relevant experience in related field
Good written and spoken English
Basic technical knowledge skills PC troubleshooting, basic connectivity
Good Interpersonal Skills and Communication Skills
Comfortable working in call centre environment
Ready to Apply?
Submit your application for HELPDESKAGENT at OPUS IT Services Pte Ltd