Hotel Operations Manager

Middletons Hotel · York, England, United Kingdom

Location

York

Job Type

Full Time

Posted

July 14, 2026

Job Description

Are you currently a Hotel Operations Manager or Deputy General Manager? 
We’re looking for someone experienced in Hotel Operations to be our Head of Guest Experience

Providing exceptional guest service and hospitality is our passion; our guests and members are at the heart of everything we do.

Your day to day;
Managing key operational teams ensuring the highest levels of guest experience are provided at every touch point

Reporting directly to the General Manager, and alongside the Leadership Team, you will deliver the operational and sales strategy for all areas you are responsible for

Working closely with the Heads of Department to support recruitment, retention and training

Coaching and development of all of your Departmental Managers

Complete monthly P&L reviews with your managers, reporting results to the General Manager
Who are we looking for? 

As a ke...

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