Hybrid Customer Service Representative at Alectra

Become a key contact for Alectra's customers in this hybrid role as a Customer Service Representative. Deliver exceptional service by resolving inquiries and supporting account management.
Located in Mississauga (Derry), St. Catharines (Vansickle), or Vaughan (Cityview), this position requires a commitment to service excellence. You will address customer inquiries across various channels, manage accounts, and provide vital assistance regarding billing and payment arrangements. Additionally, you'll promote energy conservation while guiding customers toward resources for financial assistance.
Key Responsibilities:
• Answer incoming calls for electric and water customers
• Assist customers with web portal inquiries
• Establish and close residential and commercial accounts
• Recommend bill reduction solutions for customers
• Schedule reconnections and external work appointments
Requirements:
• Minimum one year related experience
• Experience in a high-volume c...