Hybrid QA Lead – Elevate Customer Experience

A leading delivery service in Mexico City is seeking a Quality Supervisor for its Quality Assurance team. This role involves overseeing the evaluation process to ensure high standards of customer interaction while guiding a team of QA auditors and analysts. Candidates should be bilingual, have leadership experience in contact centers, and possess strong communication skills. The role supports a hybrid work model, balancing home and office collaboration. Join us to drive service excellence and impact customer satisfaction.
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