Hybrid Service Desk Technician – Level 1/2 Support

Ampstek is looking for a Service Desk Analyst to provide technical support in Christchurch. The role involves handling voice calls and requires 3-5 years of experience in IT support, networking fundamentals, and proficiency with tools like ServiceNow.

The successful candidate will operate at Level 1.5/Level 2 support capability, ensuring adherence to SLA commitments while collaborating with teams to resolve technical issues effectively. The position offers a hybrid work environment with a shift-based support model.