Location
Miami, Florida
Job Type
Full-time
Posted
May 12, 2026
Job Description
Key Responsibilities:
- User Support: Acting as a point of contact for end users, providing guidance, resolving inquiries, and ensuring effective use of the IFS system through training and documentation.
- User Maintenance: Onboarding and offboarding of users following very specific procedures to ensure compliance with audit requirements.
- Incident Problem Management: Logging and tracking tickets, resolving incidents and service requests, and proactively identifying and addressing recurring issues.
- SOX Controls: Preparing evidence and evidence summaries for monthly quarterly semi-annual/annual SOX controls in a timely manner.
- System Maintenance: Supporting the technical environment, monitoring system performance, and ensuring the completion of maintenance tasks like refreshing the nonproduction environment cloning production to non-production.
- Data Management: R...
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