Implementation Consultant, CCaaS

Sprinklr · Japan, Tokyo, Japan

Location

Japan

Job Type

Full time

Posted

July 08, 2026

Job Description

Description
We are hiring a Implementation Consultant to lead enterprise implementations of Sprinklr’s CCaaS solutions in Japan.
This role combines deep technical expertise with strong consulting and client leadership. You will own complex delivery programmes, act as a trusted advisor, and drive successful platform adoption.
What You’ll Do
Lead end-to-end implementation of CCaaS solutions for enterprise clients
Define implementation strategy and solution architecture aligned to client goals
Own client engagements as the senior point of contact
Drive platform adoption, customer satisfaction, and long-term value
Identify risks, technical challenges, and optimisation opportunities early
Run discovery workshops, requirement gathering, and roadmap planning
Conduct platform health checks and recommend improvements
Align stakeholders across product, engineering, and customer success
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