Job Description
Implementation Consultant
The Implementation Consultant is responsible for implementing the company's accounting software products with new and/or existing clients. The Implementation Consultant also consults with mid‐market clients regarding best practices and client business needs in order to configure the software and provide exceptional customer service.
Responsibilities
Lead multiple concurrent implementation projects with general direction and standard implementation procedures.
Drive and manage all implementation milestones to completion within budget, scope, schedule, and customer satisfaction.
Create and maintain thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc.
Communicate with key stakeholders to ensure risk awareness, project progress, set expectations, and define next steps in a timely manner.
Train and advise clients to properly use appropriate products to...