Incident Manager

Le Chene · abu dhabi, abu dhabi, United-Arab-Emirates

Location

abu dhabi

Job Type

Full-time

Posted

June 06, 2026

Job Description

Location: Abu Dhabi, UAE 
Employment: Full Time 
Industry: AI and IT Company 
Sector: Government Entity 
Contract: 1 year – extendable 
Experience:  5–7 Years 
Role Overview  Manages high-priority and major incidents to restore service quickly and minimize business impact. 
Key Responsibilities  Coordinate L1/L2/L3 teams and vendors 
Manage incident SLAs and aging tickets 
Lead major incident calls and communications 
Produce incident reports and analytics 
Continuously improve incident management processes 
Required Skills & Certifications  ITIL 4 Specialist: Drive Stakeholder Value (DSV) 
Major Incident Management expertise 
ServiceNow / Jira SM / Remedy 
Strong crisis management...
        

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