Location
Toronto
Job Type
Full time
Posted
July 09, 2026
Job Description
Description
The incumbent in this role responds to inquiries and concerns from subscribers and prospects, describes GS1 Canada’s offerings and their value and ensures the highest standards of efficient and professional service is delivered. Key metrics for this role may include: Customer feedback.
Key Responsibilities
- Supports all inbound and outbound activity as first point of contact for subscribers, prospects and other resources as required (i.e. phone, email, and written communication) to ensure subscriber activation is completed, and subscriber issues/inquiries are resolved in a timely manner;
- Conducts outbound calls for subscriber growth, cost recovery and development;
- Supports subscriber retention and cost recovery efforts through documentation, collection, and other customer service activities;
- Provides support for data integrity initiatives through reporting and validati...
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