Information Technology Intern (Barcelona)

Part‑time IT Intern
La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.
Reports to:
IT Deskside Team Leader
Location:
Barcelona
Contract:
6-month, 20-hour a week, part-time internship
Job Overview
The IT Intern will provide on‑site IT support to internal employees, acting as “remote hands” for the general Service Desk. They will be the first on‑site point of contact for internal users, ensuring all incidents and requests are properly logged, categorized, and managed in the ticketing system. In addition, they will support the installation, maintenance, and management of hardware and software, as well as local IT asset management.
Responsibilities
Log and document all IT incidents and requests received via email, phone, chat, or in person in the Service Desk system.
Respond to tickets within defined SLAs.
Perform i...