Information Technology Operations Department

State Bank of Pakistan (SBP), the Central Bank, is looking for talented and energetic candidates for the contractual positions in IT Operations Department (ITOD), based in Karachi.

Sr. IT Research and Support Engineer

Key responsibilities of the incumbent will include, but not limited to, the following:

• Installations, Configuration and enabling the system(s) usable to End Users
• Analyze and Address end-user’s complaint calls, incidents, requests, queries and problems through troubleshooting, testing and verifying related to Enterprise IT Infrastructure and Applications.
• Serve as User Level 3 escalation authority for complex incidents affecting enterprise endpoints, secure applications, and network infrastructure.
• Provide dedicated, priority IT support to executives for all technology needs, ensuring 24x7 availability and seamless operation of critical systems.
• Perform in-depth investigations into recurring, hi...