Information Technology Support Engineer

About The Role LionsBot International is looking for an IT Support Engineer to be based in our Singapore office on a 12-month renewable contract. This role serves as the primary on-site IT support engineer for day-to-day user support in the Singapore office, working closely with the Global IT team led from overseas. The role focuses on end-user IT support, onboarding and offboarding activities, asset and access management, local infrastructure support, and adherence to ISO 27001 operational controls. It is suited for an early–mid career IT professional who can operate independently on-site while escalating appropriately to a distributed IT team.
Key Responsibilities Act as the primary on-site IT support engineer for day-to-day user support in the Singapore office, with escalation support from the Global IT team Resolve end-user IT issues related to laptops, email, VPN access, user accounts, and approved SaaS applications Perform structured troubleshooting to identify common causes o...