Information Technology Support Specialist

We're looking for a motivated IT Support Deskside Specialist to join our IT team and provide hands-on technical support. If you enjoy solving real problems, working directly with people, and keeping technology running smoothly - this role is for you.

• Provide second-level deskside and remote technical support for hardware, software, and network issues
• Troubleshoot and resolve problems with Windows and/or macOS endpoints, including laptops, desktops, and peripherals
• Install, configure, and maintain workstations, applications, and OS updates
• Manage user accounts and access using Active Directory / Azure AD and Microsoft 365
• Support onboarding/offboarding processes including device provisioning and decommissioning
• Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow)

• 5+ years of experience in an IT support or helpdesk role...