Information Technology Support Technician

Security Clearance: Must be eligible for up to a Top-Secret Security Clearance

Job Overview

We are seeking a highly organized IT Support Specialist with a keen understanding of modern IT practices. In this role, you will leverage your experience and judgment to triage requests, troubleshoot effectively, and identify recurring issues to implement permanent fixes. We value creativity and latitude, especially when it comes to improving workflows, documentation, and the overall user experience.

Key Responsibilities

• Providing on-site support with desk-side troubleshooting, walk-up assistance, and support for meeting rooms/conferencing in the Kanata office.
• Triage and resolve hardware, OS, network, and application issues with clear documentation.
• Provision, configure, and maintain a diverse fleet of mobile and laptop assets using Microsoft Intune and dedicated MDM platforms ; manage...