Job Description
Key Deliverables
Deliverables
Specific Tasks and Outcomes
End User Support
Assisting with configuring, imaging, deploying, and replacing laptops, desktops, and other end-user devices.
Installing, configuring, and troubleshooting approved software applications.
Providing basic support for printers, scanners, peripherals, and related hardware.
Assisting users with password resets, account access, and basic troubleshooting requests.
Recording support requests accurately and maintain complete ticket information within the service management system.
Performing routine troubleshooting to resolve common hardware and software issues.
Escalating unresolved or complex incidents to senior team members in accordance with established procedures.
Microsoft Environment
Assisting with the administration of Microsoft 365 user accounts and licences.
S...