Location
kuala lumpur
Job Type
Full-time
Posted
June 18, 2026
Job Description
Service Desk
- Respond to email regards to change and incident for customers seeking assistance within stipulated SLA
- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software
- Escalate / Route emails for approval; obtain approval on timely manner
- Become familiar with helpdesk policies; determination tables and services
- Correctly assigning of ticket to the responsible team; and chase for ticket closures up...
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