Intraday wfm analyst: real‑time scheduling & analytics

WNS in Cape Town seeks a Resource Manager responsible for real-time management of resources to optimize call handling. You will be part of a wider WFM team, ensuring staffing levels align with forecasted call volumes.

Candidates should have a Matric or equivalent, industry-relevant training, and prior experience in WFM functions. The role offers rotational shifts with opportunities for travel across multiple sites. #J-18808-Ljbffr