Location
auckland
Job Type
Full-time
Posted
June 22, 2026
Job Description
We are looking for an experienced ISSenior Systems Analyst to take ownership of service desk operations, infrastructure support, and continuous improvement across our IS environment.
Auckland | Full-time | Permanent
This is a critical, hands‑on role responsible for delivering high‑quality IT service and operational support across the organisation. You will play a key role in maintaining and improving Vitaco’s standard operating environment, ensuring reliability, performance and a seamless end‑user experience.
You’ll work closely with internal stakeholders, vendors, and the wider IS team to drive service excellence, lead improvements, and support business‑critical systems.
Key Responsibilities
- Act as the primary escalation point for IT support, delivering Level 1–3 support across systems
- Manage service desk operations, ensuring incidents and requests meet SLAs and are prioritised effectively
- Monitor and maintain...