IT Application Support Specialist

Troy Life & Fire Safety · Owen Sound, Ontario, Canada

Location

Owen Sound

Job Type

Full-time

Posted

March 14, 2026

Job Description

This posting is for a current vacancy. Our hiring team is actively recruiting for this role and will look to onboard following the selection of the successful candidate.
Key Responsibilities:
Troubleshoot and resolve user issues, ensuring the smooth operation of ERP applications

Actively participate in the software development lifecycle

Review, categorize, assign, and complete incoming tickets

Application user account management; unlocking accounts, creating new user accounts, disabling user accounts, updating user application security permissions.

Gather requirements for improvements to applications

Periodic checks for application performance and data continuity

Participate in quality assurance testing and training sessions

Maintain solution articles and training documentation

Coordinate with other members of the IT team on tasks

Other related duties as a...

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