Location
Cairo
Job Type
full-time
Posted
July 12, 2026
Job Description
Job Description
We're looking for a detail-oriented and analytical IT Digital & Support Analyst to join our organization in Cairo, Egypt. In this role, you will serve as a critical support resource, providing technical assistance and digital solutions to our users while maintaining organized systems and efficient workflows. The ideal candidate will combine strong technical knowledge with excellent customer service skills, ensuring that all IT-related issues are resolved promptly and professionally.
- Provide first-line and second-line technical support to end-users via phone, email, and remote support tools
- Troubleshoot hardware, software, and network connectivity issues with a systematic and analytical approach
- Manage and prioritize support tickets using ticketing systems, ensuring timely resolution and documentation
- Install, configure, and maintain operating systems, applications, and digital tools across multiple platforms
- Per...