IT Field Engineer

Responsibilities and Duties

Hours: - Mon to Friday. Mandatory Participation in an Out of Hours Rota. Interview Process: 2-stage process

 12 month fixed term contract

Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.

Will be required to undertake advanced diagnostics, repair, and replace PC’s, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals.

Complete customer rebuilds and configuration to desk

Assist other engineers in the delivery of service to our customers.

Cover site roles where required due to planned or un-planned absence

Achieve the dynamic KPI targets set for your role

Communicate with Call Administration team...