IT Help Desk /Technical Help Desk

Qtek Systems · india, india, India

Location

india

Job Type

Full Time

Posted

May 30, 2026

Job Description

 
  Description 
  :  Main function of Service desk agent will  be to answer customer calls received on helpdesk ,so agent should be flexible in taking large number of customer query calls 
 They act as a Single point of contact for users- they are responsible for direct interactions with client either by phone or by email
 Focal point for making service requests and reporting Incidents that is making an initial assessment of requests, attempting to resolve them or refer them to incident team, based on agreed service level
 Responsible for managing the request life-cycle, including closure and verification
 Responsible for coordinating second-line and third party (vendor)support groups
 Responsible for closing interactions after confirmation with the Customer
 
   Eligibility:  
 Should be flexible with week offs and timings (shift can be anytime between 7:30AM to 8PM and ...
        

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