IT Helpdesk Engineer

IT Helpdesk Engineer PFH Technology Group are seeking a Helpdesk Engineer to be based onsite with our client in Clonmel. Location:Clonmel, Tipperary Contract:12 Months Key Responsibilities: Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues Perform basic triage to ensure that the support calls are routed to the correct resolution group Reassign and schedule support calls with the extended field and onsite engineering teams Communicate with customers on a regular basis via phone and email Scheduling service, pre-sales, projects, training and leave for all engineers Take an active part in team conference calls Logging calls (tickets) and keeping records of customer queries Analysing call logs so you can spot common trends and underlying problems. Updating helpdesk documentation so that support information is available and current for each customer Testing and fixing faulty equipment PC builds and installations Execute any...