IT Infrastructure Process Engineer

Eurofins · Bengaluru, Karnataka, India

Location

Bengaluru

Job Type

Full-time

Posted

May 27, 2026

Job Description

Job Description
Position Title: ITSM Process Manager 
REPORTING TO:  Service Delivery Manager
Eurofins IT Infrastructure Services Private Limited
GEOGRAPHICAL
REPORTING LOCATION: Bangalore / India
WORKING LOCATION: Bangalore / India
OVERALL OBJECTIVES: 
Eurofins IT Infrastructure Services Private Limited, looking for a skilled and experienced ITSM Specialist with 5 to 7 years of experience in implementing, managing, and optimizing IT Service Management processes. The ideal candidate should have a strong understanding of ITIL best practices and a proven track record of enhancing service delivery, governance, and process automation in complex IT environments.
Responsibilities:
Own and manage ITSM processes (Incident, Change, Problem, Request, Knowledge, CMDB, Asset & Capacity).
Define and maintain process documentation, RASCI charts, SOPs, and governance ...
        

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