IT Product Management Lead

Overall Role Purpose

Collaborate with Regional team (a consolidated regional approach team) to implement Country digital customer interactions through integration platforms and customer-facing applications, Support Country iCAP setups, Support customer IT solutions, and specific customer solutions (e.g., FCM, eWMS, CXD, eCommerce, OMS).

Key Activities

• Support Customer IT Solution Implementation, Maintenance, & Set-up Support (e.g., customer eBooking, Status and Invoicing).
• Large to Extra-Large Country; The Country team will interact with customers; act as the Project Implementation specialist both internally and externally.
• Support Customer Integration Implementations (included improvement projects) against pre-agreed service standards and budgets.
• Support the execution of tasks corresponding to Complex Customer Implementations e.g., local language requirements led by the Regional / Global Implementation Manager.