IT Service Delivery Manager – ITIL

IT Service Delivery Manager – ITIL 70K
Location: North West
Industry: IT
Salary: £60000 - £70000 per annum + Pension, Medical, Gym
Posted: 01/03/2024
Role Overview
Service Delivery Manager, IT Service Operations, IT Services Job, MSP, Software House / Vendor continuous improvement, ITILv4, Change Control, Incident & Problem Management. Create the framework – 70K – office based job.
Responsibilities
Report to the Head of Projects and drive Service Delivery as a visionary, focusing on strategy consolidation and continuous improvement.
Build and maintain a fully operational ITIL service environment from scratch, ensuring proactive and reactive processes in change control and problem management.
Engage external customers, manage stakeholders, and communicate effectively across a high‑pressure, fast‑paced environment.
Lead delivery teams, delivering world‑class IT services while keeping no man‑management role; responsibilities focus on delivering ...