IT Service Delivery Manager

SALARY UPTO 15 LPA CTC SLA & Ticket management Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment Manage and maintain forecast and budgets for your clients. Relationship management Own the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes Monitor, control and support service delivery, ensuring systems, methodologies and procedures are in place and followed Cost management and identification of possible cost savings opportunities YOY Manage communication between the engineers and client as well as the engineers and Excis Conduct quarterly operational reviews with internal and external teams Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner Requirements ESSENTIAL SKILLS: Excellent leadership and people management skills Excellent written and verbal communication skills Excellent...