IT Service Desk Analyst

Job Expectations:

• Position Type: Experienced - Mid/Senior
• Employment Type: Full-Time, Permanent (Direct Hire)
• Work Setup & Location: Fully Onsite - IT Park, Cebu City
• Work Schedule: Weekdays; Night/Rotating Shift
• Number of Headcounts: 10+ FTEs Available
• Industry: IT Consulting & Services (BPO)

About the Job:

We are looking for a Clinical Service Desk Analyst to join our client's team and provide technical support for healthcare and clinical applications. In this role, you will assist healthcare professionals in resolving IT-related issues, support electronic health record (EHR) systems, and ensure incidents are handled efficiently within service level agreements (SLAs). You will work closely with clinicians, IT teams, and external vendors to troubleshoot issues, provide timely solutions, and help maintain smooth healthcare operations while ensuring compliance with health...