IT Service Desk Team Leader

IT Service Desk Team Leader – 12 months fixed term contract

My client is looking for a customer focussed IT Service Desk Team Leader to fulfill a 12-month fixed term contract with a chance of it being made permanent.

You will need to have very strong customer service skills and will be able to help mentor and communicate with a small team of off-shore service desk analysts in India.

The role

• Fixed term contract for 12 months, starting immediately.
• Hybrid role – require visits to the office in Warrington, UK with the opportunity to work remotely.
• Requirement to be on-call outside of working hours for priority escalations.
• Team player with clear, honest and open communication.

Responsibilities / Skills

• Manage an EMEA internal facing IT support delivery service with a focus on customer service.
• Develop and grow servicedesk team to improve customer satisfaction KPIs.
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