Location
vancouver
Job Type
Full-time
Posted
June 08, 2026
Job Description
Elevate your tech career with Aritzia as an IT Service Specialist. This crucial role offers the chance to deliver exceptional technology support and engage with a vibrant team.
As part of Aritzia's growing Service Excellence team, you will be the first point of contact for all IT incidents, ensuring seamless technology experiences across stores, offices, and distribution centers. Your contributions will involve reactive support for incidents, fulfilling tech requests, and coordinating responses to major IT challenges, all while promoting self-service capabilities.
Key Responsibilities:
• Serve as point of contact for end user tech support
• Provide reactive support for level 1 incidents
• Triage and fulfill tech-related requests within SLAs
• Coordinate major IT incident responses with teams
• Identify underlying issues to prevent reoccurrence
Requirements:
• Proven skills, certifications, or experience in IT
As part of Aritzia's growing Service Excellence team, you will be the first point of contact for all IT incidents, ensuring seamless technology experiences across stores, offices, and distribution centers. Your contributions will involve reactive support for incidents, fulfilling tech requests, and coordinating responses to major IT challenges, all while promoting self-service capabilities.
Key Responsibilities:
• Serve as point of contact for end user tech support
• Provide reactive support for level 1 incidents
• Triage and fulfill tech-related requests within SLAs
• Coordinate major IT incident responses with teams
• Identify underlying issues to prevent reoccurrence
Requirements:
• Proven skills, certifications, or experience in IT