IT Software Engineer, 4 Expert

Max Rate ***
Remote

Description:
Seeking an experienced Amazon Connect Developer to lead and execute the migration of our existing contact center solution to Amazon Connect. This role requires strong technical expertise in Amazon Connect architecture, integration with AWS services, and hands-on development experience to ensure a seamless transition. The SME will work closely with IT, business stakeholders, and other external partners to ensure seamless integration, scalability, and operational efficiency.

Key Responsibilities:
" Lead the technical design, configuration, and integration of Amazon Connect into existing enterprise systems.
" Design and implement Amazon Connect solutions for contact center migration.
" Develop and configure call flows, routing logic, and IVR systems within Amazon Connect.
" Collaborate with other partners and internal teams to validate architecture, security, and compliance requirements.
" Integrate Am...